Terms of Service

1. Our Services IT Cloud Fix

(“we,” “us,” or “our”), a trading name of Shahram Zarafshan, provides managed IT support, cloud solutions, and troubleshooting services. By signing a payment or Direct Debit mandate, you agree to pay for these services as described in your individual service agreement.

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2. Payments & Billing

All recurring and one-off payments are processed via our authorised payment partners, including Mollie B.V. and Stripe. You will receive an "Advance Notice" email at least 3 business days before any funds are debited via Direct Debit.

 

3. Cancellations & Refunds

You may cancel your service and any recurring payment mandate at any time by providing 30 days' notice via email to Help@ITCloudFix.co.uk.

Refunds: Refunds for services already rendered are not provided. If a billing error occurs, please contact us immediately for a correction.

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4. Liability

We provide our IT services with reasonable care and skill. However, we are not liable for any data loss resulting from third-party software or hardware failures.

5. Governing Law These terms are governed by the laws of England and Wales.

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6. Contact Information I

IT Cloud Fix Proprietor: Shahram Zarafshan

Address: Apt 60, 77 Aldenham Road, London, WD23 2FU

Phone: 07737373760

Email: Help@ITCloudFix.co.uk

Website: www.ITCloudFix.co.uk