Privacy Policy

1. Introduction

IT Cloud Fix (“we,” “us,” or “our”), operated by Shahram Zarafshan, is committed to protecting your privacy. This policy explains how we handle your personal data when you use our services or set up a Direct Debit.

2. Data We Collect

We collect information necessary to provide IT services and process payments, including:

• Contact details: Your name, email address, and phone number.

• Payment details: Your bank account information required for Direct Debit mandates (processed securely via our payment partner, Mollie B.V.).

3. How We Use

Your Data Your data is used solely to:

• Fulfill our service contract with you.

• Process recurring payments and send billing notifications.

• Comply with UK financial and tax regulations.

4. Data Sharing

We do not sell your data. To facilitate payments and service delivery, we share necessary information with our regulated payment processors:

• GoCardless Ltd: Used for processing Bacs Direct Debit payments within the UK.

• Mollie B.V.: Used for processing card payments (Apple Pay, Google Pay) and international SEPA payments. Your data is handled according to their respective privacy policies, and we only share what is strictly required to process your transaction.

5. Your Rights Under UK GDPR,

you have the right to access, correct, or delete your personal data. To exercise these rights, please contact us at Help@ITCloudFix.co.uk.

6. Registered Address

Apt 60, 77 Aldenham Road, London, WD23 2FU.